In a strange way I quite enjoy dealing with customer service reps the experience being a curious mixture of sadism and masochism. For some reason rectifying a billing mistake/service failure/etc through a call centre confers a near ecstatic feeling and provides a good deal of marital kudos though to be perfectly honest it is your time they are wasting no matter how hard you play it or goad them.
Indian call centres are my favourites as it reminds me of the time I spent in India and my love for the country and the personnel tend to be the most helpful. Currently there is a great deal of negativity towards Indian call centres with Nat West bank promoting their UK only call centres as a competitive differentiator. Incidentally I met my wife in India.
I have spent numerous hours talking to a variety of call centres with BT/Yahoo broadband top of the list closely followed by J.Sainsburys.
Today however BT took the biscuit. I changed to Talk Talk as my telephony and broadband provider, a few delays in provisioning but otherwise all seemed well, 3 months ago so I was quite surprised to see on my Visa bill £28 for BT BT Internet. I phoned customer service explaining my situation and was passed around BT various residential customer service departments eventually being told "this is BT you will have to phone BT/Yahoo" to which I replied that is where I had originally. Add to this the fact my phone kept cutting out and you have a whole morning from 10 - 12.30 engaged in gaining a refund for an erroneous charge.
My next post, if I can overcome the psychological trauma , will be on my experience when I cancelled my Sainsburys' credit card - I had to resort to the financial ombudsman.
It is all symptomatic of gross over complication and the desire for the triumph of humanity over automatons
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